Another answer to a delivered status is mail theft. It is a common problem with mail in the United States and gets even worse during the holidays. For USPS to start a mail search, they need to know everything you know about your package.
Submit a Search Request for Missing Mail: You can submit this request after 7 days from the expected delivery date and within one year of the original mailing date. USPS will send you a confirmation email and forward your request to the Post Office to start their search. How do I check the status of my Missing Mail search request?
There are various statuses that you can find, here are what they mean:. USPS holds the mail according to its delivery service and value. For example, priority mail, certified or ordinary mail is kept for up to 3 months. While insured packages or express mail is help for up to 6 months , maybe even longer sometimes. At the end of this period, the valuable packages are put up in auctions.
When can I file Missing Mail search request? Check the status of missing mail search request. What if my lost mail piece is recovered? What if my lost mail piece is not found? Multiple items in Missing Mail search request. Edit a submitted search request. Cancel a search request.
Missing Mail is mail that has not been delivered by the expected delivery date. This applies to packages that are undelivered, lost, or late. If it has been lost, late or missing for 7 days or more, you can:. Item mailed using. If seven 7 or more days have passed since the date of mailing and the recipient has confirmed the item has not arrived, you may either submit a search request for your lost mailpiece on or email us.
If sent with First-Class Mail service and also has a trackable service i. Please allow fourteen 14 or more days from the date of mailing for your item to arrive. Please allow eight 8 days from the date of mailing for your item to arrive. If fourteen 14 or more days have passed since the date of mailing and the recipient has confirmed that the item has not arrived, you may submit a search request for your mailpiece on the Missing Mail application.
Back to top. We will return any mail piece from which we can locate a good address or match with an official search request. For the safety of our customers and employees, we cannot search for or return the following:. Submit a missing mail search request. To request a search for your missing mailpiece, go to MissingMail. Complete your search request form by providing all the required information and select submit.
You will receive confirmation that your search request has been submitted. You can also go to the Missing Mail Search History to check the status of your request at any time. If you are not ready to submit your search request, you may submit as a draft. Drafts expire after 7 days. Search Search our site. Personal Receiving Delayed, lost or damaged items Find a missing item. Find a missing item.
If your item hasn't been delivered as expected, and you're concerned that it's missing or lost, we'd like to help you find it. Still waiting? Things to check Tracking If your item was sent using a tracked service you can track it to check the status.
How to Start Your Search 1. Complete a Help Request Form We recommend that you complete our online help request form before you start a missing mail search. Start Your Form 3. Missing Mail Recovery Restrictions. Learn about Refunds. File a Claim If your mail or package included insurance, you may be able to file an insurance claim.
Learn about Claims.
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