You are here: Home Product safety and food safety warnings and recalls Trading Standards Institute Advice Please contact us if your models serial number begins with any of the following: 00 01 02 03 04 05 06 If you own an affected product, or if you are unsure if your product is affected, call our free phone number between 8.
It has come to our attention that in a very small number of incidents, the defrost timer on a certain production range of BEKO frost free refrigeration can fail and overheat.
The models affected a listed below and were manufactured between January and October As a responsible manufacturer, we are seeking to contact owners of these products to carry out a free of charge modification to the defrost timer. It does not affect the aesthetic of the product.
We will do our best to make the modification on a working day convenient to you. Unfortunately we cannot provide compensation for time taken off work. We appreciate there may be some inconvenience but we are doing this as part of our commitment to maintaining the highest standards of safety for you as a customer.
The modification has been tested and approved by an independent European test house. We are confident it is safe and the modification will come with a 1 year warranty. No, the person carrying out the modification will visit for that sole purpose. Any other repairs that are required will be carried out separately under the terms of your warranty.
Once the modification has been carried out, the product performance will not be affected, therefore a replacement or refund is not appropriate. These products were independently tested before being placed on the market and met all UK and European safety standards when the products were sold.
We do not place any products on the market that do not conform to European safety standards and which have not passed independent safety testing. London Fire Brigade says that Beko fridge freezers have caused 20 fires in the capital alone since , with these blazes injuring 15 people and killing one — Santosh Benjamin Muthia , who lost his life in November while saving his family from a devastating house fire.
And recently, the Southport Visiter reported that father-of-two Noel Davies has been left homeless after a house fire believed to have started in his fridge-freezer tore through his home. Beko said it was investigating the circumstances of the fire, but Merseyside Fire and Rescue confirmed that they believe a fridge-freezer breakdown led to the incident.
Watch Manager for the fire brigade Marvin Yates told people to ensure that their electrical appliances are in working order, with Mr Davies also advising people to close their doors, noting that the only room in his house that was undamaged by the fire was the only room that had its door fully closed. It is thought that the Beko fridge freezers have a defective defrost timer mechanism, which can lead to an electrical malfunction. This appliance breakdown can cause the fridge freezer cover and the back of the appliance to overheat to dangerous levels.
If you have a pre Beko fridge freezer, then you should visit this page to check whether or not it poses a fire hazard and if it is affected by the fridge freezer recall. Beko can also be contacted on at any time between and , Monday to Sunday. You will not have to buy a new fridge-freezer or claim on your appliance cover service contract; Beko will perform a free-of-charge modification to the appliances, repairing the defrost timer and eliminating any risks this defect poses. The fridge-freezers in question have serial numbers beginning with either 06, 05, 04, 03, 02, 01 or 00, with this number seen in a label inside the fridge.
It is estimated that there are almost , of these appliances in use in businesses and households across the UK at the moment. Beko frost-free fridge freezers, fridge-freezer manufactured before or after October , and other Beko appliances are unaffected.
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